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Customer Success Manager

We’re looking for a new Customer Success Manager to join our fast-growing team.

Here at Guider, we’re on a mission to power a billion conversations. 

To do this, we need to grow our stellar team of Customer Success Managers, who are on the front line talking with our clients and facilitating their mentoring journeys daily. 

Guider is Europe's leading enterprise mentoring platform with exceptional growth year on year with some of the world’s largest and well-respected organisations.

If you love talking with big brands and delivering exceptional customer service, you might be just what we’re looking for! 

The Role 👤

You’ll be at the forefront of our rapid growth plans, working closely with customers to ensure they are driving impact and value from using Guider and launching mentoring at scale within their organisation. 

You’ll build deep relationships with a variety of stakeholders across some of the largest organisations in the world. Our CSM team are passionate about launching initiatives that up-skill employees, improve mental health, and support Diversity and Inclusion initiatives. 

You’ll love this role if you… 💜

If you care as much as we do about driving inclusive, people focused learning through mentoring then we want to hear from you. We also think this role is a good fit for you if you have some of the following skills… 

What we need from you 🤝

This is just a guide, if you don’t tick all the boxes we still want to hear from you! Below are some of the characteristics we’re looking for in our next great Customer Success Manager. 

To succeed in this role we think you’ll need: 

Bonus points for  ⭐️

 

Who are we? 🏡

Guider is on a mission to power a billion inspirational conversations. Our vision is to create the best personal development platform for employees worldwide, with mentoring and coaching at its core. 

This is no small feat. 

We’re supporting global brands to implement effective and scalable programmes to help their people grow and develop. Our platform connects the best mentors in organisations with those looking to learn and grow, creating an impactful culture of knowledge sharing and self-improvement.

With some of the world's best-known brands already on our client list, including Marks & Spencer, LVMH and EY, we’re here to help them develop their people. See this M&S case study video to see the impact we are already having.

A registered B-Corp, we care deeply about how the technology industry can become a more inclusive and diverse place and lead by example. 

What we offer  🎉

Mentors don’t just tell you what to do, and neither will we! We’re here to guide you toward your career goals and support you to learn as much as possible along the way. 

As part of the Guider team, you’ll be joining an investor-backed tech start-up shaping the future of personal development. We're a fast-growing team who are passionate about mentoring. 

Our perks include:

How can I get in touch? 

To apply, please send your CV to Rob@guider-ai.com with a few words on why you'd be great for this position.