Account Manager

Guider is on the hunt an Account Manager to join our exciting, growing team. Do you regard yourself as a well-rounded individual who offers a broad range of skills? Are you entrepreneurial, ambitious and keen to fly up the career ladder, receive equity and in time build a team under you as the company grows? If yes to all then please read on.  Guider is an exciting tech startup that is changing professional's lives dramatically for the better. We’re inspiring professionals to pursue their careers and lives with clearer vision and motivation. We’re doing this by creating a platform that gives businesses access to world-class life and management coaching and mentoring. It’s a human-to-human focused platform which has helped professionals in the following ways:

  • Improve their own career direction, soft skills, leadership and performance

  • Improving mental wellbeing

For the businesses, we are tackling some major challenges such as:

  • Improving staff retention and employee engagement

  • Providing one of the most cost-effective solutions for L&D and HR teams.

  • Providing solutions to leading corporate goals in this era from ‘Diversity & Inclusion’, helping women in leadership, to Graduate learning cohorts.

We have attracted an exceptional team and advisory board. We are backed by a leading London Accelerator and can count the likes of L’Oreal, Aviva, Easyjet, The Guardian as our development partners. We have received investment and are supported by over 75 entrepreneurial staff at Founders Factory who are helping us scale the platform. 

The Role Your main responsibilities will be to successfully manage and retain our already signed deals with Global Brands. What this means is that your role will be a customer facing role where you will give guidance and support to the users of Guider’s platform. On a day-to-day basis, the role will involve training customers how to use the platform, answering questions and ensuring they are delighted with our platform. The role will also be client facing, where you will be expected to build a trusting relationship with stakeholders within that brand. The key stakeholders will be C-Levels, HR and L&D (Learning and Development) leaders. This will mean you are expected to have weekly catch ups with them, deliver reports and look for opportunities to help ensure that our platform is extremely sticky within the organisation. It would be advantageous if you could scope out opportunities to up-sell the client. To summarise it will be an extremely varied role, every day will be different and you will be expected to be out the office most of the time. You will not only interact with the client and user (the employees) but also feed back to the tech and product team internally as well as assist the business development team in your learnings. You will report directly into the CEO.

You

  • You will be an entrepreneurial self starter

  • At least 2 years proven Account Management or customer success Experience. 

  • Ideally having gained some experience in software related startups. 

  • Keen to work for a start-up and fast growing exciting firm.

  • An outstanding communicator, with great written skills.

  • Relationship builder, calm on the phone and in meetings, and strong ability to form trust with clients.

  • Ambitious and keen to learn new skills

  • Target driven.

  • A personality! We are a fun bunch and looking for like-minded people.

Nice to have

  • Experience working corporate clients

  • Experience working in or speaking L&D and/or HR officers.

  • Strategic thinker.

  • Some sales experience (it will help with up-selling and business development opportunities)

Benefits

  • Good Base

  • Option Pool

This is your rare chance to contribute across the full business spectrum. Working at Guider will no doubt accelerate your career, from learning new skills and a great job title. You’ll be aiming to become a director in 18 months, managing a team in 12 months, and leading junior staff in 6 months. And lastly getting unparalleled exposure to all aspects of the business by working closely with the CEO and the CTO.

We are based in the Founders Factory Offices with 12 months of business and financial support and access to an unparalleled network of leading corporate partners and investors. We have a modern, tech-focused and importantly fun culture in an open plan office (with quiet working spaces for breakout and brainstorming) but also a beer fridge and ping pong table - all shared with many of the UK’s brightest minds and most exciting businesses.

Perks

  • Free Food: Free Lunches on Thursday and Friday, via Feedr (Deliveroo for businesses).

  • Unlimited breakfast: Breakfast (cereal, yogurt) and healthy snacks, nuts, houmous and fruit.

  • Free drinks: Unlimited Beer and wine, Unlimited soft drinks, freshly ground coffee

  • 25 Days Holidays, + Birthday Day Holiday + Bank holidays

  • Flexible Working

  • Work from home: Choice of 1 day a week to work from home, as well as additional days when required

  • A Community: We are startup, amongst many other startups, lots of fun, banter, social events all take place here. 

Drop us an email is you are interested jobs@guider-ai.com